By Erynn Pasamba
Pacific BMW, founded in the city of Glendale by the Ho family since 1982, what once was a small dealership is now one of the leading BMW dealerships in the southern California region. Across all our departments, we are dedicated to maintaining a positive experience for our clients by fulfilling all their automotive needs. We strive to be honest, innovative and inviting with our signature tagline, “Be a Hello.”
As a 5x-time winner of “Center of Excellence Recipients,” an award consistent of exceptional performance, center-wide dedication and brand representation to providing an outstanding customer experience, we feel a strong responsibility to conduct business in an honest, fair and trustworthy manner. As an organization we not only strive to maintain a positive customer experience but also an inviting company culture. We have had several employees who have worked at Pacific BMW for many years to showcase.
Marissa Rose, an employee of 26 years, has had several positions ranging from a receptionist in 1998, to Office Manager in 2014, and is now a Liaison Manager in 2024. Her first couple of years consisted of answering phones and assisting with clerical tasks. She was later promoted to accounts payable and accounts receivable. Over the years she has grown a significant amount as an employee.
“I was actively seeking out opportunities for learning and development but one important lesson I learned is the value of effective communication in the workplace,” said Rose. Throughout her time here, she has enjoyed mentoring other employees and her biggest accomplishment that she was most proud of was deciding to stay at Pacific BMW and making accounting her career and was given the opportunity to become office manager.
Jason Reed, shop foreman of 10+ years, started out as a technician in 2000. When he applied to Pacific BMW in 2011, he had several years of experience working on BMW cars. A goal of his was to become shop foreman and he was offered the position in 2014.
“Becoming shop foreman improved my ability to communicate with technicians and representatives of BMW. I’ve acquired many certifications that Pacific BMW has sent me to do. I think the dealership does a great job at encouraging people to move up within the business,” said Reed. One aspect about his job that he enjoys is helping to solve questions or issues that his technicians may have pertaining to BMW cars.
Edgar Oganesyan, service manager, has been working at Pacific BMW since January of 2014. He was a service advisor before being promoted in July of 2014. Since then, he has established a great team of service advisors who work diligently to help customers get their cars serviced. One aspect that he enjoys about coming into the dealership every day is the company culture.
“Mr. Ho and his family treats everyone like family and it feels like an extension of my family already. It’s a different culture, it doesn’t feel like a regular corporate company. You’re valued here and not just a number in a system,” said Oganesyan. His favorite part about his job is being able to solve problems and leaving customers happy when they get their car serviced.
With motivated employees, we strive to provide quality care to our customers and with a positive company culture we can do that. Together we can continue to grow and maintain our three key words of being inviting, honest and innovative. We thank all our employees, and a special thanks goes out to our veteran employees who have been with us the longest.
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